STANDARD RETURN POLICY
If you are not fully happy with the goods you have received, you can return them to us within 7 days of receipt, providing they are in original resalable condition.
Except the following products
Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.
Returned items must comply with our returns policy:
All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
We are not responsible for the return shipping costs of the items.
All Items must be in original, resalable condition.
Please make sure all returned items are well packaged, so as not to be damaged in the post.
If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product, therefore any damage may result in the return being refused.
Underwear items must be returned with the hygiene seals attached and in unopened and undamaged product packaging, where applicable.
Please make sure all return packages are sent with a trackable, insured service.
We cannot take responsibility for items damaged or lost in the return transit.
Discounted/Sale items are not subject to our standard return policy and may not be returned.
Once your return has been received and accepted by us, we will let you know the required shipping fee for the replacement item delivery.
Please contact us to initiate a return for your order.
Once your return has been received and accepted by us, your refund will be completed via the original payment method, excluding the delivery costs. We’ll keep you updated every step of the way.
Please contact us to initiate a refund for your order Contact@cream.family。.