SHIPPING
Orders are processed Monday to Friday between 9am and 5pm. Under normal situation, orders should be shipped out within 2 to 4 working days after an order is placed.
SHIPPING FEES
Shipping fees are calculated at checkout. As every order is unique, shipping costs will vary depending on the size, weight and destination of your chosen items. You can also choose between standard and express delivery accordingly.
FREE SHIPPING
We offer free shipping for orders above the required purchase amount
Hong Kong HKD 500
Macau HKD 500
China HKD 2,500
Asia HKD 2,500
Taiwan. Vietnam. Indonesia. Thailand. Malaysia. Korea. Singapore
Japan HKD 3,000
United States HKD 3,000
United Kingdom HKD 3,000
Canada HKD 3,000
Australia HKD 3,000
*Please refer to the latest exchange rate for accurate conversion
SHIPPING TIME
Hong Kong 2 to 3 days
Mainland China 2 to 7 days
Macau 2 to 4 days
Rest of the world – Standard delivery 3 to 14 days
Rest of the world – Express delivery 2 to 5 days
Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. We cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimise any potential delays.
ORDER TRACKING
Once your order is dispatched, you will receive an email containing the tracking code. Please allow some time for the courier to update the delivery status (in case you see an empty tracking)
CUSTOM DUTY AND TAXES
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.
Please note - we cannot undervalue orders, or mark them as a gift.
