Privacy Policy

Privacy and Security
Cream Family Privacy Policy
 
Cream Family Trading Co, .Limited is the operator of Cream Family, when you visit the store (hereinafter referred to as "store") authorized by our SaaS service provider SHOPLINE (hereinafter referred to as "SHOPLINE"), we may collect and process and use your personal data. We are fully aware of the importance of personal data to you, respect your concerns about privacy, and value our relationship. The following explains what we collect, how we use it, and your rights:
 
1. What we collect
 
We may obtain personal data about you from various sources. We may collect this information when you pass through our store, or when you visit and/or use our social media/social networking pages (or their associated stores or corresponding apps, e.g. Facebook, Instagram). Our products are sold in many chain companies or other types of physical stores. When you visit this store, our social media/social network pages (or their related stores or corresponding applications), we may also automatically Collect information about your device by means of or using technologies such as cookies, web server logs, and web beacons.
 
2. The type of information you provide
The categories of personal information that the store collects your personal information may include the following categories: 1. Identification - (1) Personal identification (such as member's name, address, phone number, email, etc.); (2) Financial identification (such as order payment method or transaction number, etc.); 2. Personal characteristics category - personal description (such as gender, date of birth, etc.). 3. Home or place (such as residence, work address, etc.).
 
You may choose to provide us with Personal Data in a number of ways, for example when you register with or shop on our store, or through our social media (or its associated stores or corresponding extensions). The personal data you may provide to us includes:
• Contact information (such as name, shipping address, email address, mobile or other telephone number);
• age and date of birth;
• gender, preferred language;
• Product preferences and communication channel preferences;
• Content you provide (eg photos, videos, reviews, articles);
• Device identifiers, such as information about the device, such as MAC address, IP address, or other online identifiers.
 
If you do not provide the specified personal data, certain services and promotions may not be available.
 
3. Why do we collect your personal data
The specific purpose of collecting personal information by the store is to provide you with goods or services, including but not limited to: (1) consumer, customer management and services; (2) consumer protection; (3) online shopping and other electronic business services; (4) verify your personal identity (such as to protect you from fraud and other crimes); (5) resolve various types of disputes (including but not limited to consumer disputes, intellectual property rights disputes, etc.); (6) enhance (7) Notify you of products, services and updates; (8) Detect and protect you and the store from mistakes, fraud or other criminal acts, and monitor compliance risks.
 
4. How we use personal data
We may use the "information you provide" for the following purposes:
• send you latest offers or other communications;
• Provide you with requested information and services;
• respond to your inquiries;
• To contact you to follow up or confirm your order, amend it, return or refund;
• process your payments and/or transactions;
• administer your account, including accessing your purchase history;
• Communicate with you and administer your participation in special events, contests, sweepstakes, events (if any), surveys and other offers;
• operate and communicate with you about our social networks or [mobile applications];
• To operate, evaluate and improve our business (including developing new products and services, enhancing and improving our products and services, performing market research, data analysis, and performing accounting, auditing and other internal functions);
• Comply with applicable legal requirements, relevant industry standards and our policies;
 
5. Direct Marketing Communications
If you provide us with the relevant information and expressly agree to publicize (such as the latest offers, the latest products, product usage, user sharing, etc.), member newsletters, etc., we may use the various personal information set out in the above "Information provided by you" The material is used for direct advertising.
 
Direct marketing communications may be sent to you through various channels, including phone calls, post, emails, text messages, mobile applications, web applications, social media stores and other means of communication. If you have given your consent, the personal data you provide in the form, or when you agree to the above subscription, will also be used by us for this marketing purpose. Our treatment of any data transfer issues described in this paragraph will be consistent with that provided in this Privacy Policy.
 
If you do not wish to receive any marketing communications, you may express your wish to us and refuse to receive further marketing communications.
 
6. How we use "cookies" and other similar tracking technologies
A. What is a "cookie"
A cookie is a small file stored on your computer, mobile phone or any other smart terminal device by the store server when you log in to the store or browse store content, usually including identifiers, store names, and some numbers and characters. When you visit the store again, the store can recognize your browser through cookies. Cookies may store user preferences and other information.
 
B. How to use "cookies"
When you use our store, we may collect the device model, operating system, device identification code and login IP address information, browsing information and click information of the personal data subject through cookies or similar technologies. Cookies allow us to recognize your identity and device when visiting the store, for example, and tailor the store to your needs. You can also change your browser settings so that your browser does not accept cookies on our store, but this may affect your use of certain features of the store.
With the help of cookies and other similar technologies, we can identify whether you are our existing user or member on the store we have established in SHOPLINE, without having to log in and authenticate again on each page.
 
C. How to manage "cookies"
You can manage or delete certain categories of tracking technologies according to your preferences. Many browsers have a "do not track" feature that sends a "do not track" request to the store.
 
In addition to the controls we provide, you may also choose to enable or disable cookies in your internet browser. Most internet browsers also allow you to choose whether to disable all cookies or only third-party cookies. Most internet browsers accept cookies by default, but this setting can be changed. See your browser's Help menu or documentation for more information. Please note that if you object to the use of or delete existing tracking technologies, you will need to change your user settings yourself each time you visit, and some features may not work properly.
 
The following links provide instructions on how to control cookies in all major browsers:
• Google Chrome: https://support.google.com/chrome/answer/95647?hl=en
• IE: https://support.microsoft.com/en-us/help/260971/description-of-cookies
• Safari (desktop): https://support.apple.com/kb/PH5042?locale=en_US
• Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer?redirectlocale=en-US&redirectslug=Cookies
• Opera: https://www.opera.com/zh-cn/help
If you use any other browser, please refer to the instructions provided by your browser.
 
7. How we process and use, share, transfer and disclose personal data
(1) Processing and utilization
Some functions of the store may be provided by our third-party partners, and we may entrust partners (including technical service providers) to process some of your personal data. For example, when you use the automatic payment function, we may require a third-party payment company to process your credit card information in order to charge you relevant service fees according to your instructions.


We will not excessively collect, request, store or record your information and privacy, such as your credit card number, bank ATM card number, password, ID card number, passport information, occupation, etc.
 
(2) Sharing
We will not share personal data with any third party except in one or more of the following circumstances:
• At your request, or with your prior express authorization or consent;
• Fulfill legal and regulatory obligations;
• Directly related to criminal investigation, prosecution, trial and execution;
• To protect your or any other person's life, property and other important legal rights, but it is difficult to obtain the person's consent;
• Transfers in the event of a change in operating entity following an acquisition, merger, reorganization or bankruptcy.
 
(3) transfer
In principle, we will not transfer control of personal data to any third party, with the following exceptions:
• At your request, or with your prior express authorization or consent;
• Fulfill legal and regulatory obligations;
• Directly related to criminal investigation, prosecution, trial and execution;
• To protect your or any other person's life, property and other important legal rights, but it is difficult to obtain the person's authorization and consent;
• Transfers in the event of a change in operating entity following an acquisition, merger, reorganization or bankruptcy.
Note: If transmission is required for the above reasons, we will inform you of the purpose and type of the information and the recipient (if sensitive information is involved, we will also notify you) before the transmission, and obtain your consent, unless laws or regulations otherwise There are regulations. The transferee will continue to perform its personal data-related obligations under this agreement. If we become insolvent or cease operations, and there is no assignee, we will delete or anonymize your personal data.


(4) Public disclosure
In principle, we will not disclose your personal data to the public or undefined groups.
 
8. Your rights
You have the following rights with respect to personal data:
• View your profile and receive information about its use
• Correct and/or complete your profile
• delete your profile
• Restrict our use of your data
• object to our use of your data
• You may revoke our right to use your data if you have given your consent through a process that has a legal basis, such as subscribing to our marketing emails.
 
If you would like to exercise your rights, or if you have any questions about the data we hold about you or the use of that data, you can contact us at any time at contact@cream.family. Please note that such personal data may be required to make purchases, maintain services or participate in promotions on our website.
 
If you wish to have your data deleted, it will be deleted from our systems immediately, unless we are obliged to continue storing it to comply with statutory retention periods. In this case, we will ensure that your data is not used for other purposes. We may take reasonable steps to verify your identity before granting access or allowing your personal data to be updated and/or deleted.
 
For subscribing to and receiving promotional emails, we follow an opt-in/opt-out policy. If you do not want to receive emails from us, 1) please click the unsubscribe link included in each email to complete the unsubscribe procedure; 2) or log in to your original registered member account and remove the option to receive promotions; 3) Or contact us by email, and our data administrator will unsubscribe according to your authorization. Please note that from time to time we may contact you with service information (such as order formation, payment status updates and shipping confirmations, and information about your legal rights).
 
We will enforce any request that complies with your rights in accordance with the law. Please note, however, that there are many limitations to these rights, and there may be circumstances in which we may not be able to comply with your request. We would like to be able to resolve any complaints you may have, but you also have the right to contact your local supervisory authority for data protection.
 
9. Minors
This store is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us at the above address to request deletion.
10. How we protect personal data
 
We maintain appropriate administrative, technical and physical safeguards designed to protect the personal data you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. However, no system is perfectly secure and we cannot guarantee that information about you will remain secure under all circumstances, including the security of your data while it is being transmitted to us or on your mobile device.
 
For information on how SHOPLINE retains and protects personal data, please refer to SHOPLINE Privacy Policy, Article 5 "How the Company Stores and Protects Personal Data" (https://shopline.tw/about/privacy).

This Privacy Policy may be updated periodically without notice to reflect changes in our personal data practices. We will post a prominent notice on our store to notify you of any material changes to our Privacy Policy, noting at the top of the policy when it was last updated.
 
11. How to contact us
If you have any questions or comments about this Privacy Policy, or if you would like us to update information about you or your preferences, please email contact@cream.family, or contact us on whatsapp: (+852) 6636 5881.



[Date of last update: October 10, 2022]